Policies

DW’s Custom Gemstone Jewelry offers a Money Back guarantee if your gemstone or jewelry doesn’t meet your expectations. All returns must meet the following criteria:

  • Void if Product ID tag is removed
  • Buyer is responsible for return shipping costs
  • Must be returned within 7 days of receipt
  • 10% restocking fee ($5 min and $100 max)
  • No returns on custom made jewelry
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